NHTSA ODI Complaints 10714495

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Original text

MY HUSBAND AND I PURCHASED A 2004 GMC YUKON FROM A LOCAL DEALERSHIP HERE IN LOUISVILLE KENTUCKY IN 2007 AND NOT TO LONG AFTER PURCHASING THE VEHICLE SOME OF THE GAUGES STOPPED WORKING. MY HUSBAND CONTACTED THE DEALERSHIP AND WAS TOLD TO BRING THE VEHICLE IN TO ONE OF THEIR SERVICE CENTER WHICH THEY LOOKED AT IT AND STATED THEY COULDN'T FIND NOTHING WRONG WITH IT. MY HUSBAND EXPLAINED THE GAUGES WOULD SOMETIMES STICK/QUITE WORKING WHILE DRIVING THE VEHICLE AND SOMETIMES WHEN STARTING THE VEHICLE AND HE WOULD SOMETIMES HAVE TO TAP ON IT TO TRY TO GET IT TO WORK AGAIN. TIME WENT ON AND IT GOT WORSE AND MY HUSBAND TOOK THE VEHICLE TO A CERTIFIED LOCAL MECHANIC AND HE TOLD HIM THE INSTRUMENT PANEL/CLUSTER NEEDED TO BE REPLACED. WE PAID FOR A REPLACEMENT AND SHORTLY AFTER THE REPLACEMENT IT STARTED DOING THE SAME THING THE OTHER PANEL DID. ALL THE GAUGES STOPPED WORKING AND WE HAVE TO TAP ON IT TO GET IT TO WORK AND NOW IT HAS GOTTEN EVEN WORSE AND I FEEL THAT THERE SHOULD BE A RECALL ON THESE BECAUSE WHY SHOULD WE CONTINUE TO SPEND OUR MONEY ON GETTING REPLACEMENTS AND THEY DO THE SAME THING. THERE MUST BE A DEFECT IN THESE PANELS. I HAVE CONTACTED GM REGARDING THIS ISSUE AND THEY STATED THERE WAS A SERVICE WARRANTY ON THE PANEL BUT IT EXPIRED IN 2011. I THEN STATED THAT WE DIDN'T KNOW ANYTHING ABOUT THE SERVICE WARRANTY BECAUSE WE NEVER RECEIVED ANYTHING IN THE MAIL AND THEY STATED THE SERVICE WARRANTY WAS MAILED OUT TO THE PREVIOUS OWNERS OF THE VEHICLE AND WE MUST NOT HAVE REGISTERED OUR VEHICLE CORRECTLY WITH THE DMV (DEPARTMENT OF MOTOR VEHICLE) WHICH I DON'T SEE HOW THAT IS POSSIBLE WHEN WE RECEIVE A NOTICE IN THE MAIL EVERY YEAR TO RENEW THE REGISTRATION ON THE VEHICLE WE ARE CURRENT EVERY YEAR SO I DON'T UNDERSTAND WHY WE DIDN'T RECEIVE THE NOTICE REGARDING THE SERVICE WARRANTY IN THE MAIL. *TR

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Source

Source: NHTSA ODI Complaints — Owner complaint filed with a government agency
Reporter type: Owner
Source reference: 10714495
Country / market: US
Language: en
Document version: Version 1 (1 held)
Note on the source: US federal government dataset. Complaints are unverified consumer reports, not confirmed defects.

Dates

Incident date: 2015-05-04
Received by source: 2015-05-04
Added to the source's file: Unknown: not returned by the source API
Issued / published: Unknown: not returned by the source API
First observed: 2026-10-05 03:45 UTC (initial bulk load)
This version fetched: 2026-10-05 03:45 UTC