Owner complaint — 2004 GMC YUKON

Vehicles as recorded

• 2004 GMC YUKON This vehicle's overview →

Stated content

1. Vehicle information

   2007年にルイスビル・ケンタッキーの地元ディーラーから2004 GMC YUKONを購入したが、購入後間もなくゲージの一部が作動しなくなった。 Machine translation (unreviewed)

   MY HUSBAND AND I PURCHASED A 2004 GMC YUKON FROM A LOCAL DEALERSHIP HERE IN LOUISVILLE KENTUCKY IN 2007 AND NOT TO LONG AFTER PURCHASING THE VEHICLE SOME OF THE GAUGES STOPPED WORKING.

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2. Inspection

   夫がディーラーに連絡してサービスセンターに持ち込むよう言われ、点検を受けたが、異常は見つからないと言われた。 Machine translation (unreviewed)

   MY HUSBAND CONTACTED THE DEALERSHIP AND WAS TOLD TO BRING THE VEHICLE IN TO ONE OF THEIR SERVICE CENTER WHICH THEY LOOKED AT IT AND STATED THEY COULDN'T FIND NOTHING WRONG WITH IT.

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3. Observed symptom

   ゲージが走行中に時々スティックして作動しなくなることもあり、始動時に作動しなくなることもあり、時々タップして再び作動させようとしなければならないと夫が説明した。 Machine translation (unreviewed)

   MY HUSBAND EXPLAINED THE GAUGES WOULD SOMETIMES STICK/QUITE WORKING WHILE DRIVING THE VEHICLE AND SOMETIMES WHEN STARTING THE VEHICLE AND HE WOULD SOMETIMES HAVE TO TAP ON IT TO TRY TO GET IT TO WORK AGAIN.

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4. Inspection

   時間が経つにつれて症状が悪化し、夫が認定ローカルメカニックに持ち込んだところ、メータークラスターを交換する必要があると言われた。 Machine translation (unreviewed)

   TIME WENT ON AND IT GOT WORSE AND MY HUSBAND TOOK THE VEHICLE TO A CERTIFIED LOCAL MECHANIC AND HE TOLD HIM THE INSTRUMENT PANEL/CLUSTER NEEDED TO BE REPLACED.

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5. Original text (unclassified)

   私たちは交換の費用を払ったが、交換後まもなく、前のパネルと同じことをし始めた。 Machine translation (unreviewed)

   WE PAID FOR A REPLACEMENT AND SHORTLY AFTER THE REPLACEMENT IT STARTED DOING THE SAME THING THE OTHER PANEL DID.

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6. Original text (unclassified)

   すべてのゲージが作動しなくなり、作動させるには叩かなければならず、今ではさらに悪化しており、なぜ私たちが交換に金を使い続けなければならず、それがまた同じことになるのかと思うので、これらにはリコールがあるべきだと感じる。 Machine translation (unreviewed)

   ALL THE GAUGES STOPPED WORKING AND WE HAVE TO TAP ON IT TO GET IT TO WORK AND NOW IT HAS GOTTEN EVEN WORSE AND I FEEL THAT THERE SHOULD BE A RECALL ON THESE BECAUSE WHY SHOULD WE CONTINUE TO SPEND OUR MONEY ON GETTING REPLACEMENTS AND THEY DO THE SAME THING.

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7. Reported cause

   これらのパネルに欠陥がなければならない。 Machine translation (unreviewed)

   THERE MUST BE A DEFECT IN THESE PANELS.

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8. Contact and responses

   GMに関連してこの問題について連絡したところ、パネルにサービス保証があったが2011年に失効したと述べた。 Machine translation (unreviewed)

   I HAVE CONTACTED GM REGARDING THIS ISSUE AND THEY STATED THERE WAS A SERVICE WARRANTY ON THE PANEL BUT IT EXPIRED IN 2011.

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9. Contact and responses

   サービス保証についてメールで何も受け取っていないため何も知らないと述べたところ、サービス保証は前の所有者にメール送付されたもので、DMV（車両管理部門）に車を正しく登録していないはずだと述べたが、毎年登録を更新するための通知をメールで受け取り毎年最新の状態を保っているため、サービス保証に関する通知をメールで受け取らなかった理由が理解できない。 Machine translation (unreviewed)

   I THEN STATED THAT WE DIDN'T KNOW ANYTHING ABOUT THE SERVICE WARRANTY BECAUSE WE NEVER RECEIVED ANYTHING IN THE MAIL AND THEY STATED THE SERVICE WARRANTY WAS MAILED OUT TO THE PREVIOUS OWNERS OF THE VEHICLE AND WE MUST NOT HAVE REGISTERED OUR VEHICLE CORRECTLY WITH THE DMV (DEPARTMENT OF MOTOR VEHICLE) WHICH I DON'T SEE HOW THAT IS POSSIBLE WHEN WE RECEIVE A NOTICE IN THE MAIL EVERY YEAR TO RENEW THE REGISTRATION ON THE VEHICLE WE ARE CURRENT EVERY YEAR SO I DON'T UNDERSTAND WHY WE DIDN'T RECEIVE THE NOTICE REGARDING THE SERVICE WARRANTY IN THE MAIL. *TR

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Source

Source

NHTSA ODI Complaints

Source reference

10714495

Received by source

2015-05-04

Incident date

2015-05-04

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