Owner complaint — 2001 GMC YUKON XL

Vehicles as recorded

• 2001 GMC YUKON XL This vehicle's overview →

Stated content

1. Observed symptom

   2001 YUKON XLのパワーステアリングポンプ故障 Machine translation (unreviewed)

   POWER STEERING PUMP FAILURE  2001 YUKON XL.

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2. Inspection

   ディーラーは故障の原因をパワーステアリングポンプのシャフトの破損と判定し、これが直ちにパワーステアリングアシストの喪失を引き起こした。 Machine translation (unreviewed)

   DEALER DETERMINED FAILURE TO BE A SHEARED SHAFT ON THE POWER STEERING PUMP, WHICH CAUSED IMMEDIATE LOSS OF POWER STEERING.

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3. Conditions

   幸いにも故障は低速時に駐車場で発生した。 Machine translation (unreviewed)

   FORTUNATELY THE FAILURE OCCURRED AT LOW SPEED IN A PARKING LOT.

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4. Reported cause

   ディーラーおよびGMは故障の原因を寒冷気象によるものと判断した。 Machine translation (unreviewed)

   DEALER AND GM CONCLUDE THAT FAILURE WAS DUE TO COLD WEATHER.

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5. Conditions

   故障の推定時刻（2-5-2004の約午後5時30分）の気温は、現地空港のログによると21.2度Fであった。 Machine translation (unreviewed)

   TEMPERATURE (ACCORDING TO LOG FROM LOCAL AIRPORT) WAS 21.2 DEGREES F AT THE APPROXIMATE TIME OF FAILURE (ABOUT 5:30 PM ON 2-5-2004).

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6. Vehicle information

   故障時の車両走行距離は約46,000マイル (= 74,030 km)であった。 Machine translation (unreviewed)

   VEHICLE MILEAGE WAS APPROXIMATELY 46,000 MILES AT THE TIME.

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7. Observed symptom

   パワーステアリングアシストの喪失は直ちに発生した。一方に転舵した時は正常であったが、戻した時にはパワーアシストがなかった。 Machine translation (unreviewed)

   THE LOSS OF POWER STEERING WAS IMMEDIATE  TURNED ONE DIRECTION, EVERYTHING WAS FINE, TURNED BACK AND HAD NO POWER ASSIST.

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8. Contact and responses

   GMを通じて対応を試みたが明確に拒否されたが、ディーラーサービスマネージャーはこのプラットフォームの車両ではこれが稀ではない現象であることを認めている。 Machine translation (unreviewed)

   ATTEMPTED TO REMEDY THROUGH GM AND WAS FLATLY DENIED, ALTHOUGH DEALER SERVICE MANAGER ADMITS THAT THIS IS NOT A RARE OCCURRENCE ON VEHICLES OF THIS PLATFORM.

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9. Original text (unclassified)

   同様の車両（CHEVYのピックアップ）でほかに一件の故障があったことを私は個人的に知っており、それは標準の36,000マイル (= 57,936 km)保証の対象となった。 Machine translation (unreviewed)

   I AM PERSONALLY AWARE OF ONE OTHER FAILURE ON SIMILAR VEHICLE (CHEVY PICKUP), WHICH WAS COVERED UNDER THE STANDARD 36,000 MILE WARRANTY.

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Source

Source

NHTSA ODI Complaints

Source reference

10056891

Received by source

2004-02-10

Incident date

2004-02-05

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