Original text and source

Original text

This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a "500 phone number" The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.

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Source

Source: NHTSA Manufacturer Communications — Communication from a manufacturer to dealers (summary published by a government agency)
Reporter type: Manufacturer
Source reference: 10114408
Country / market: US
Language: en
Document version: Version 2 (2 held)
Note on the source: US federal government dataset of communications manufacturers sent to dealers. NHTSA publishes a summary of each communication, not its full text.

Dates

Incident date: Unknown
Received by source: 2017-08-15
Added to the source's file: 2017-08-15
Issued / published: 2015-02-13
First observed: 2026-10-05 02:21 UTC (initial bulk load)
This version fetched: 2026-10-05 03:49 UTC