Owner complaint — 2001 GMC YUKON

Vehicles as recorded

• 2001 GMC YUKON This vehicle's overview →

Stated content

1. Original text (unclassified)

   VIN 番号は [XXX]。2002年2月12日の午前 9 時（9AM）に、走行 22400 マイル (= 36,049 km)の私の 2001 GMC YUKON XL のオイル交換とパーキングブレーキの調整のため、CLYDE REVORD に予約を入れていた。 Machine translation (unreviewed)

   THE VIN NUMBER IS [XXX] ON FEBRUARY 12, 2002, AT 9AM I HAD AN APPOINTMENT AT CLYDE REVORD TO HAVE MY OIL CHANGED AND MY EMERGENCY BRAKE ADJUSTED ON MY 2001 GMC YUKON XL WITH 22400 MILES.

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2. Original text (unclassified)

   オイル交換の後、サービス受付の担当者は、パーキングブレーキはかけたままにされていたせいで摩耗しており、調整できないと私に言った。 Machine translation (unreviewed)

   AFTER CHANGING THE OIL THE SERVICE WRITER TOLD ME THAT THE EMERGENCY BRAKE COULD NOT BE ADJUSTED BECAUSE IT HAD BEEN WORN DOWN DUE TO THE FACT IT HAD BEEN LEFT ON.

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3. Original text (unclassified)

   私は、かけたままにはしていないと彼らに伝えた。 Machine translation (unreviewed)

   I PROCEEDED TO TELL THEM THAT IT HAD NOT BEEN LEFT ON.

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4. Original text (unclassified)

   そこでメカニックが口を挟み、かけたままにされていたことを証明できると述べた。 Machine translation (unreviewed)

   AT THAT POINT THE MECHANIC CHIMED IN AND STATED THAT HE COULD PROVE THAT IT WAS LEFT ON.

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5. Inspection

   メカニックは私を整備工場に連れ出し、ブレーキダストが大量にあることを指摘し、それが放置されていたことを示していると述べた。 Machine translation (unreviewed)

   HE TOOK ME OUT TO THE SHOP AND POINTED OUT THAT THERE WAS A LOT OF BRAKE DUST INDICATING IT HAD BEEN LEFT ON.

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6. Original text (unclassified)

   しかしその後、彼は、同じ問題で入庫するこの車を自分自身たくさん見ているとも述べた。 Machine translation (unreviewed)

   HE THEN STATED HOWEVER THAT HE PERSONALLY HAS SEEN A LOT OF THESE IN FOR THE SAME PROBLEM.

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7. Original text (unclassified)

   もちろんそれが意味していたのは、彼らには保証で対応する気がないということだった。 Machine translation (unreviewed)

   OF COURSE WHAT THAT MEANT WAS THAT THEY WERE NOT WILLING TO COVER IT UNDER WARRANTY.

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8. Contact and responses

   私はGMCに連絡し、彼らは販売店に電話し、彼らの通信を通じて、技術情報がなく、アクティブなリコールがなく、クライド・レボードのサービス部門が彼らに述べたことに基づいて判断した。 Machine translation (unreviewed)

   I CONTACTED GMC AND THEY CALLED THE DEALER AND THROUGH THEIR CORRESPONDENCE THEY DETERMINED THAT DUE TO THE FACT THAT THERE ARE NO SERVICE BULLETINS AND NO ACTIVE RECALLS AND BY WHAT THE SERVICE DEPARTMENT AT CLYDE REVORD TOLD THEM !

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9. Contact and responses

   彼らはそれを保証でカバーすることができないと述べた。 Machine translation (unreviewed)

   THAT THEY COULD NOT COVER IT UNDER WARRANTY.

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10. Original text (unclassified)

    私は自分でも調べてみようと SPEEDWAY CHEVROLET に電話した。そこのサービス受付の担当者は、確かにパーキングブレーキが工場出荷時から締めすぎになっている問題があり、彼自身、同じ問題で入庫した車両を 40 台ほど見ており、彼自身の車両も同じことで整備中だと私に話した。 Machine translation (unreviewed)

    I DID SOME INVESTIGATING OF MY OWN BY CALLING SPEEDWAY CHEVROLET, THE SERVICE WRITER THERE TOLD ME THAT INDEED THERE IS AN ISSUE OF THE EMERGENCY BRAKES BEING OVER TIGHTENED FROM THE FACTORY AND THAT HE PERSONALLY HAS SEEN 40 OR SO VEHICLES IN FOR THE SAME ISSUE AND THAT HIS OWN VEHICLE IS BEING SERVICED FOR THE SAME THING.

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11. Contact and responses

    その後、私はクライド・レボードに電話し直し、サービスマネージャーのフランクと話した。 Machine translation (unreviewed)

    I THEN CALLED CLYDE REVORD BACK AND SPOKE WITH FRANK THE SERVICE MANAGER.

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12. Contact and responses

    彼はパーキングブレーキに問題があることの証拠がないこと、スピードウェイシボレーが彼らの情報をどこで得ているのかわからないこと、そして「それはナンセンスだ」と述べた。彼はまた、優れた顧客サービスを提供するという彼らのポリシーに反して、彼らは私を助けたり、この問題を保証でカバーしたりすることが不可欠ではないと述べた。 Machine translation (unreviewed)

    HE STATED THAT HE HAS NO EVIDENCE OF THERE BEING A PROBLEM WITH THE EMERGENCY BRAKE AND HE DIDN'T KNOW WHERE SPEEDWAY CHEVROLET WAS GETTING THEIR INFO AND THAT "THAT'S A BUNCH OF BOLOGNA" HE ALSO STATED THAT CONTRARY TO THERE POLICY OF PROVIDING EXCELLENT CUSTOMER SERVICE THAT THEY WERE NOT WILLING TO HELP ME OR COVER THIS ISSUE UNDER WARRANTY.

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13. Original text (unclassified)

    その後 SMOKEY POINT PONTIAC GMC に連絡すると、そこでもこれらのパーキングブレーキの問題を見ており、2002年2月25日に保証で修理する予約を入れてくれた。 Machine translation (unreviewed)

    I THEN CONTACTED SMOKEY POINT PONTIAC GMC AND THEY TOO HAVE SEEN ISSUES WITH THESE EMERGENCY BRAKES AND SET UP AN APPOINTMENT TO HAVE IT REPAIRED UNDER WARRANTY ON FEBRUARY 25, 2002.

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Source

Source

NHTSA ODI Complaints

Source reference

758464

Received by source

2002-02-21

Incident date

2002-02-05

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