NHTSA ODI Complaints 10038730
Original text and source
Original text
EXCESSIVE "PLAY" IN STEERING COLUMN OF 2003 GMC YUKON, AFTER 26,000 MILES AND 8 MONTHS OF DRIVING WAS REPAIRED UNDER WARRANTY OR MAINTENANCE SERVICE AGREEMENT. DEALER INDICATED THAT REPAIR INVOLVED A LUBE KIT FOR "INTERIM STEERING SHAFT". DEALER ADVISED THAT GMC ISSUED A MAINTENANCE CIRCULAR REGARDING THIS PROBLEM, WHICH WAS CAUSED BY A DEFECT OR MISTAKE BY FACTORY. OWNER CONTACTED GMC CONSUMER AFFAIRS. A REPRESENTATIVE FROM DETROIT STATED THAT NO GOVERNMENT RECALL ISSUED ON THIS SPECIFIC VEHICLE/VIN#, BUT THAT PERHAPS GMC HAD ISSUED A "SPECIAL POLICY" TO ADDRESS THIS PROBLEM. GMC POLICY ON "SPECIAL POLICY" PROBLEMS IS TO WAIT FOR MAINTENANCE PROBLEM TO MANIFEST ITSELF AND BE IDENRTIFIED BY OWNER, INSTEAD OF INFORMING OWNER AND/OR TAKING PREVENTATIVE MAINTENANCE. *AK
Source
- Source
- NHTSA ODI Complaints — Owner complaint filed with a government agency
- Reporter type
- Owner
- Source reference
- 10038730
- Country / market
- US
- Language
- en
- Document version
- Version 1 (1 held)
- Note on the source
- US federal government dataset. Complaints are unverified consumer reports, not confirmed defects.
Dates
- Incident date
- 2003-09-11
- Received by source
- 2003-09-11
- Added to the source's file
- Unknown: not returned by the source API
- Issued / published
- Unknown: not returned by the source API
- First observed
- 2026-10-05 03:45 UTC (initial bulk load)
- This version fetched
- 2026-10-05 03:45 UTC