GMC Yukon 2000–2006
Common on this vehicle:Warning lightLeakMisfire or rough idleStalls or shuts offNoiseLoss of engine power, no accelerationAir conditioning or heaterLights (headlights, turn signals)
Record by record
63 records state a cause or a remedy. Each record is shown as short labels in the order fault → finding the cause → correction. Press a label to narrow to the records that state it.
Component named as the cause
Work done
How it is said to have ended
- result not stated4
A ribbon is as wide as the records that state both of its ends (only the commonest are drawn). A record that names several symptoms or components runs through each. Orange is records that say the fault came back or was not fixed. Results come from owners’ reports only; one that does not say is “result not stated”. None of this is a likelihood of a cause or a rate at which work succeeds.
Read the records one by one (29)
Known issuesABS lamp with DTC C0265 (EBCM motor relay circuit) after EBCM replacement1
Manufacturer communication2000–2005 GMC YUKON DENALI ・ 2019-06-03
SPAC Contact Requirement – Preliminary Information
1Fault
Not stated
2Finding the cause
Not stated
3Correction
What the documents say to do
ABS lamp with DTC C0265 (EBCM motor relay circuit) after EBCM replacementCaution
- An EBCM obtained from another dealer may also set C0265.
Read the sentences of the record
- Remedy
- This Preliminary information communicates the need to contact SPAC until GM CCA has sufficient stock.
Known issuesSingle-cylinder misfire (P0300-P0308) and/or chirp, squeak or tick at camshaft speed: worn cam lobe / lifter, valve or valve spring1
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
Engine Misfire and Service Engine Soon Lamp Information
1Fault
- With the SES light on, a P0300-P0308 DTC is found with misfires counting on a single cylinder, which may or may not be felt.
- The noise may be described as a chirp, squeak, squeal or tick and may increase off of idle.
2Finding the cause
- Valve Spring: broken
- Active Fuel Management Lifter: defective
- Valve: defective
- Camshaft Lobe: worn
- Lifter Roller: worn
Possible causes
- A worn cam lobe on this engine family generally makes a consistent chirp, squeak, squeal or tick at camshaft speed and/or a misfire with a P0300-P0308 DTC.
Steps to confirm (in the document’s order)
- Press on the rocker arms with a wooden hammer handle while the noise is present; if pressing the valve side of a rocker changes the noise, a lifter and/or cam lobe concern on that cylinder is most likely.
- Measure cam lobe lift at the push rod side of the rocker arm; it will differ from the SI specification but should be similar to the other rockers on the same bank.
- A bore scope or pen light may help when inspecting the cam lobes through the lifter bores.
- A good sign of a sticking valve is that misfires keep counting during an aggressive deceleration with engine braking.
- The Cylinder Leakage Test in SI should typically isolate valve leakage by showing excessive leakage past an intake or exhaust valve compared with the others.
3Correction
Repair
- If a worn cam lobe or lifter roller is found, replace the camshaft and all lifters per SI, plus the plastic lifter guide for the affected lifter (for the 2010 model year, all the plastic lifter guides).
- If force is needed to tap the valve off its seat, there is excessive carbon build up, which may be repaired by decarboning the engine.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 1999-2013 GMC Savana, Sierra and Yukon (with a V8 engine per the model list) (note: the Yukon years run later than the years this service covers).
- Condition:With the SES light on, a P0300-P0308 DTC is found with misfires counting on a single cylinder, which may or may not be felt.
- Condition:The noise may be described as a chirp, squeak, squeal or tick and may increase off of idle.
- Cause:A worn cam lobe on this engine family generally makes a consistent chirp, squeak, squeal or tick at camshaft speed and/or a misfire with a P0300-P0308 DTC.
- Confirm:Press on the rocker arms with a wooden hammer handle while the noise is present; if pressing the valve side of a rocker changes the noise, a lifter and/or cam lobe concern on that cylinder is most likely.
- Confirm:Measure cam lobe lift at the push rod side of the rocker arm; it will differ from the SI specification but should be similar to the other rockers on the same bank.
- Confirm:A bore scope or pen light may help when inspecting the cam lobes through the lifter bores.
- Repair:If a worn cam lobe or lifter roller is found, replace the camshaft and all lifters per SI, plus the plastic lifter guide for the affected lifter (for the 2010 model year, all the plastic lifter guides).
- Confirm:A good sign of a sticking valve is that misfires keep counting during an aggressive deceleration with engine braking.
- Repair:If force is needed to tap the valve off its seat, there is excessive carbon build up, which may be repaired by decarboning the engine.
- Confirm:The Cylinder Leakage Test in SI should typically isolate valve leakage by showing excessive leakage past an intake or exhaust valve compared with the others.
- Confirm:The two pieces of a broken valve spring can stay stacked together and be hard to see, so lightly push on different places on the springs with a small hammer handle.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308. If published Service Information diagnostics does not isolate the cause of this concern technician should check for a worn camshaft lobe and/or lifter roller, a sticking valve, valve leakage, a broken valve spring, and a collapsed active fuel management lifter.
Known issuesAir bag (SIR) lamp on with DTC B1001 after BCM or SDM replacement1
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2020-04-13
BCM or SDM Replacement: B1001 DTC Clearing Procedure
1Fault
- The SIR lamp stays on steady after an SDM or BCM has been replaced, with DTC B1001 current in the SDM.
2Finding the cause
Possible causes
- When the ignition is first turned to RUN, the SDM compares the restraints ID stored in the SDM to the restraints ID stored in the body control module (BCM).
- B1001 sets if the restraints ID in the SDM does not match the one in the BCM, or the VIN information in the SDM does not match the VIN information stored in the PCM/VCM.
3Correction
Repair
- A replaced SDM or BCM must learn the restraints ID, which requires performing a 10 minute V.T.D. "Vehicle Theft Deterrent - Learn" with the Tech 2.
- On some vehicles a calibration may need to be selected after choosing "Vehicle Theft Deterrent - Learn"; select the one labeled "Vehicle Theft Deterrent for Passlock sensor".
Caution
- A 30 minute Theft relearn will not allow the SDM or BCM to learn the restraints ID.
Read the sentences of the record
From the manufacturer’s document
- Applies to:The model table lists GMC Yukon models for model years 2000 - 2006, among other GM trucks, except export vehicles (RPO EXP).
- Condition:The SIR lamp stays on steady after an SDM or BCM has been replaced, with DTC B1001 current in the SDM.
- Cause:When the ignition is first turned to RUN, the SDM compares the restraints ID stored in the SDM to the restraints ID stored in the body control module (BCM).
- Cause:B1001 sets if the restraints ID in the SDM does not match the one in the BCM, or the VIN information in the SDM does not match the VIN information stored in the PCM/VCM.
- Repair:A replaced SDM or BCM must learn the restraints ID, which requires performing a 10 minute V.T.D. "Vehicle Theft Deterrent - Learn" with the Tech 2.
- Repair:On some vehicles a calibration may need to be selected after choosing "Vehicle Theft Deterrent - Learn"; select the one labeled "Vehicle Theft Deterrent for Passlock sensor".
- Caution:A 30 minute Theft relearn will not allow the SDM or BCM to learn the restraints ID.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary information communicates information to dealership on how to clear a B1001 DTC after replacing the BCM or SDM.
ELECTRICAL SYSTEM26
Owner complaint2000 GMC YUKON DENALI ・ 2014-07-11
Loss of power and hesitation on acceleration at highway speed
1Fault
2Finding the cause
3Correction
Read the sentences of the record
- Fault
- THE VEHICLE MAY OPERATE AS IF IT IS IN REDUCED POWER MODE.
- Cause
- I HAVE LOOKED UP INFORMATION ON ISSUES THIS TRUCK HAS HAD AND 1 OF THEM IS REGISTERED UNDER NHTSA ID # 100032435 / PIP-4695.GM: LOSS OF POWER HESITATES ON ACCELERATION.
- Remedy
- *PE I HAVE PURCHASED AN AIR MASS FLOW SENSOR, THROTTLE BODY SENSOR, ALL 4 O2 SENSORS, AND A COOLANT SENSOR.
Manufacturer communication2000–2006 GMC YUKON ・ 2024-10-25(3 earlier editions of this document folded here)
Tire Pressure Monitor and Diagnostic Tools Software Update
1Fault
- The process for reaching the GM Tools site has changed.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:All brands and models, model years 1995 - 2025.
- Condition:The process for reaching the GM Tools site has changed.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester  and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2024-08-26
GM Vehicle Wide Programming (VWP) Software Update Process
1Fault
- Vehicle Wide Programming (VWP) is a new process to update software on GM vehicles.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Various GM makes and models.
- Condition:Vehicle Wide Programming (VWP) is a new process to update software on GM vehicles.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2024-06-25
Service Programming System Error Codes E4398-E6961 Service Information
1Fault
- Some technicians may notice Service Programming System (SPS) errors; the document gives the troubleshooting for them.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to GM passenger cars and light duty trucks, model years 2000 to 2025.
- Condition:Some technicians may notice Service Programming System (SPS) errors; the document gives the troubleshooting for them.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2022-11-02
Module Harvesting Service Bulletin
1Fault
- To find the root cause of some component drains or logic lockups, the module is retrieved for analysis without being reset, by keeping it powered with a small battery.
2Finding the cause
Not stated
3Correction
This service bulletin provides information on Module Harvesting.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to all passenger cars and trucks, 2000 to 2023 model years.
- Condition:To find the root cause of some component drains or logic lockups, the module is retrieved for analysis without being reset, by keeping it powered with a small battery.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This service bulletin provides information on Module Harvesting.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2021-07-06
EVAP System Leak Diagnosis for MIL with DTCs P0442/P0455
1Fault
- The MIL is illuminated and DTC P0442 (EVAP small leak detected) and/or P0455 (EVAP large leak detected) is set in the Engine Control Module (ECM).
2Finding the cause
Possible causes
- DTC P0455 sets for a large leak or a purge blockage; a large leak can come from an unseated tube connection, a damaged tube, a stuck open canister vent valve or a stuck closed purge valve.
- DTC P0442 sets for a small leak, which can come from a stuck open purge valve or a stuck open canister vent valve.
Steps to confirm (in the document’s order)
- Inspect all purge connections for proper installation and look for damage or wear along the lines; if damage is seen, confirm with the smoke test.
- Some leaks show only under pressure and some only under vacuum, so check both ways.
- Cycling the purge and vent solenoids with GDS2 while inspecting may indicate a sticking valve.
- Critical connections on the engine side: purge tube to purge valve at the intake manifold, purge tube to chassis EVAP line at the rear of the engine near the transmission, and chassis EVAP line to canister.
- Critical connections on the tank side: fuel tank load line to canister, vent valve line to vent valve, fuel tank load line jumper connection near the fuel tank, and the fuel tank cap being closed properly.
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to GM passenger cars and trucks, including medium duty, model years 2000 to 2021.
- Applies to:The bulletin applies only to vehicles with gasoline engines.
- Condition:The MIL is illuminated and DTC P0442 (EVAP small leak detected) and/or P0455 (EVAP large leak detected) is set in the Engine Control Module (ECM).
- Cause:DTC P0455 sets for a large leak or a purge blockage; a large leak can come from an unseated tube connection, a damaged tube, a stuck open canister vent valve or a stuck closed purge valve.
- Cause:DTC P0442 sets for a small leak, which can come from a stuck open purge valve or a stuck open canister vent valve.
- Confirm:Inspect all purge connections for proper installation and look for damage or wear along the lines; if damage is seen, confirm with the smoke test.
- Confirm:Some leaks show only under pressure and some only under vacuum, so check both ways.
- Confirm:Cycling the purge and vent solenoids with GDS2 while inspecting may indicate a sticking valve.
- Confirm:Critical connections on the engine side: purge tube to purge valve at the intake manifold, purge tube to chassis EVAP line at the rear of the engine near the transmission, and chassis EVAP line to canister.
- Confirm:Critical connections on the tank side: fuel tank load line to canister, vent valve line to vent valve, fuel tank load line jumper connection near the fuel tank, and the fuel tank cap being closed properly.
- Confirm:If all connections are good, check the vent valve for a stuck open position.
- Confirm:If the vent valve is verified to be functioning correctly, go on to investigate the purge valve.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2021-04-20
OnStar Voice Fallback Number Update
1Fault
Not stated
2Finding the cause
3Correction
Read the sentences of the record
- Remedy
- OnStar® Voice Fallback Number Update Some customers may have received a letter from OnStar® stating that "We recently tried to provide a software update to the OnStar® hardware in your vehicle. However, your system could not be updated remotely. As a result, some of your OnStar® system functions may not be working as expected." The customer is further instructed in this letter to "Please contact your dealer  or any dealer near you  as soon as possible to schedule an appointment for this no-cost software update. Your dealer will reprogram your OnStar® module with an update. This is for vehicles that have previously received the Canada upgrade as described in Service Bulletin #15-08-44-001F."
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2019-11-12
Preliminary Information: Vibration Diagnosis Using Pico Oscilloscope
1Fault
- Customers complain of vehicle vibration under any of various driving conditions.
2Finding the cause
Steps to confirm (in the document’s order)
- Drive the vehicle to verify the condition and record a Pico data file of the concern.
- Review the Pico file and use it to help determine the root cause or component.
3Correction
Repair
- Repair the vehicle using the Pico information together with any published information relevant to the vibration frequency observed.
Caution
- Attempting a vibration repair without knowing the frequency is compared to repairing a check engine light without knowing the stored DTC.
- 12-03-10-001B is a generic document on the possibility of tire to rim orientation and of the tire slipping on the rim.
- Component level vibrations such as blower motor, brake pulsation or shudder on turns do not require a Pico file.
Read the sentences of the record
From the manufacturer’s document
- Applies to:All models, model years 2000 - 2020.
- Condition:Customers complain of vehicle vibration under any of various driving conditions.
- Caution:Attempting a vibration repair without knowing the frequency is compared to repairing a check engine light without knowing the stored DTC.
- Confirm:Drive the vehicle to verify the condition and record a Pico data file of the concern.
- Confirm:Review the Pico file and use it to help determine the root cause or component.
- Repair:Repair the vehicle using the Pico information together with any published information relevant to the vibration frequency observed.
- Caution:12-03-10-001B is a generic document on the possibility of tire to rim orientation and of the tire slipping on the rim.
- Caution:Component level vibrations such as blower motor, brake pulsation or shudder on turns do not require a Pico file.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2019-10-28(1 earlier editions of this document folded here)
OnStar Cellular Communication Upgrade to 3G/4G LTE
1Fault
Not stated
2Finding the cause
Possible causes
- Canadian wireless service providers plan to decommission their 2G CDMA network through 2015, and OnStar currently depends on working 2G CDMA networks.
Steps to confirm (in the document’s order)
- Before starting, inspect the radio to verify that the GM original equipment radio is present and functioning.
3Correction
Repair
- Canadian vehicles without OnStar 3G/4G LTE need a hardware upgrade to keep OnStar services without interruption.
- The labor time table lists 1.0 hr for 2003-2006 GMC Yukon models.
Caution
- Hardware upgrade sets are VIN specific and must be installed on the vehicle they were ordered for.
- The Tech 2 cannot communicate with the upgraded OnStar module; GDS 2 must be used for diagnostics specific to the upgraded OnStar system.
- Before reprogramming, verify that battery voltage is more than 12 volts but less than 16 volts; the battery must be fully charged first.
- Do not press the red OnStar Emergency Button at any time during the installation; it causes module configuration issues.
- Canadian OnStar equipped vehicles travelling into the United States are to be serviced as any U.S. vehicle would be.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Covers 2000-2014 GM passenger cars and light duty trucks.
- Applies to:Vehicles equipped with OnStar (RPO UE1) are covered.
- Cause:Canadian wireless service providers plan to decommission their 2G CDMA network through 2015, and OnStar currently depends on working 2G CDMA networks.
- Repair:Canadian vehicles without OnStar 3G/4G LTE need a hardware upgrade to keep OnStar services without interruption.
- Caution:Hardware upgrade sets are VIN specific and must be installed on the vehicle they were ordered for.
- Confirm:Before starting, inspect the radio to verify that the GM original equipment radio is present and functioning.
- Caution:The Tech 2 cannot communicate with the upgraded OnStar module; GDS 2 must be used for diagnostics specific to the upgraded OnStar system.
- Caution:Before reprogramming, verify that battery voltage is more than 12 volts but less than 16 volts; the battery must be fully charged first.
- Caution:Do not press the red OnStar Emergency Button at any time during the installation; it causes module configuration issues.
- Caution:Canadian OnStar equipped vehicles travelling into the United States are to be serviced as any U.S. vehicle would be.
- Repair:The labor time table lists 1.0 hr for 2003-2006 GMC Yukon models.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This informational bulletin provides information for the GM of Canada OnStar Cellular Communication Upgrade to 3G/4G LTE for vehicles that may need an upgrade.
Manufacturer communication2000–2005 GMC YUKON DENALI ・ 2019-06-03
SPAC Contact Requirement Pending GM CCA Stock
1Fault
Not stated
2Finding the cause
Not stated
3Correction
Read the sentences of the record
- Remedy
- This Preliminary information communicates the need to contact SPAC until GM CCA has sufficient stock.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2018-06-18
Apple Device USB Connectivity Information
1Fault
Not stated
2Finding the cause
Not stated
3Correction
Repair
- Use only Apple cables/cords for diagnostic testing on any concern involving an Apple device.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to all models 2000 - 2019 equipped with a USB port.
- Repair:Use only Apple cables/cords for diagnostic testing on any concern involving an Apple device.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about connectivity concerns when connecting an Apple device via USB cord. Technician should insure the customer is using an original equipment manufacturer Apple USB cable.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2018-05-21
Informational Bulletin on Latest PI and Service Bulletins
1Fault
- The document is a field product reminder list of issues by vehicle line under the heading Fix it Right the First Time; it is an index to other documents.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2013 and earlier GM passenger cars and trucks.
- Condition:The document is a field product reminder list of issues by vehicle line under the heading Fix it Right the First Time; it is an index to other documents.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This informational bulletin provides a list of newly released PI and Bulletins in regards to recent released vehicles so that vehicles can be fixed right the first time in for service.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2018-05-21(1 earlier editions of this document folded here)
OnStar Module Software Update via GSA
1Fault
Not stated
2Finding the cause
Steps to confirm (in the document’s order)
- Verify in the Investigate Vehicle History (IVH) whether the upgrade has been completed before proceeding.
3Correction
Repair
- Because GDS 2 will not decode the VIN of a vehicle originally supported by the Tech 2, a manual selection must be performed.
- Select Additional Options, then select the OnStar Canada GSM option.
Caution
- On GSM-upgraded vehicles, the GDS 2 must be used for scan tool communication with the Telematics Communication Interface Control Module (TCICM), or OnStar module.
- All scan tool communications with other modules on these vehicles continue to be performed using the Tech 2.
Read the sentences of the record
From the manufacturer’s document
- Applies to:The model list addresses 2000-2009 GM passenger cars and light duty trucks.
- Applies to:The bulletin only applies to vehicles that have been involved in the Canadian OnStar cellular communication upgrade.
- Confirm:Verify in the Investigate Vehicle History (IVH) whether the upgrade has been completed before proceeding.
- Caution:On GSM-upgraded vehicles, the GDS 2 must be used for scan tool communication with the Telematics Communication Interface Control Module (TCICM), or OnStar module.
- Caution:All scan tool communications with other modules on these vehicles continue to be performed using the Tech 2.
- Repair:Because GDS 2 will not decode the VIN of a vehicle originally supported by the Tech 2, a manual selection must be performed.
- Repair:Select Additional Options, then select the OnStar Canada GSM option.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This informational bulletin explains how to update the older Onstar module software to new software over GSA.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2018-05-07
Turn-by-Turn Navigation Limitations for Canadian Vehicles in US
1Fault
Not stated
2Finding the cause
Possible causes
- The condition exists because the existing cell phone provider has no roaming agreements in areas outside of Canada.
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to all 2000-2015 GM passenger cars and light duty trucks with a Gen6, Gen7, Gen8, Gen9 or Gen10 OnStar system.
- Cause:The condition exists because the existing cell phone provider has no roaming agreements in areas outside of Canada.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The customer has 3 options while traveling through the United Sates. First if the vehicle is equipped with a navigation radio they can request a "Destination Download" to the vehicle. Second if the customer uses the OnStar RemoteLink app they can send the directions to the vehicle. The third option would be to have the vehicle loaded with a ?500 phone number? The customer will no longer be able to use their Hands Free Calling minutes when the new 500 phone number is loaded. If a customer chooses to restore Hands Free Calling in the future a new phone number will be assigned to the vehicle; previous phone numbers are not available.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2018-01-22
OnStar Canada Upgrade - Caller ID Display Issue
1Fault
- Incoming caller ID may no longer be available or displayed after the Canada OnStar upgrade is performed.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2000-2015 GM passenger cars and light duty trucks with the OnStar Canada upgrade.
- Condition:Incoming caller ID may no longer be available or displayed after the Canada OnStar upgrade is performed.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicles that the incoming caller ID may no longer be available or displayed after the Canada OnStar upgrade. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-10-04(1 earlier editions of this document folded here)
OnStar Programming and Activation Setup Procedures
1Fault
- For OnStar to operate properly, the module must be programmed (set up) specifically for the vehicle application in which it is installed.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to all 2000 - 2018 models with RPO UE1.
- Condition:For OnStar to operate properly, the module must be programmed (set up) specifically for the vehicle application in which it is installed.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician on the programming and activation of the OnStar system. For many 2008 and prior model year GM vehicles, the programming is performed using the Tech 2 and the activation is initiated by a Service Programming System. For the 2010 and UP model year vehicles, the OnStar set-up procedure and OnStar Activation request have been combined into a single programming event called OnStar Set-up and Activation in Service Programming System.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-31
OnStar VCIM Restricted Parts Information
1Fault
Not stated
2Finding the cause
Not stated
3Correction
Repair
- Only modules and components in a part restriction program require a call to the GM Technical Assistance Center (TAC) to obtain the part.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2016-2017 GM passenger cars and trucks, and 2000-2015 GM passenger cars and trucks with the Canada OnStar Upgrade.
- Repair:Only modules and components in a part restriction program require a call to the GM Technical Assistance Center (TAC) to obtain the part.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This informational bulletin provides information on OnStar® VCIM is currently restricted parts. By working closely with our dealers and technicians, through the part restriction process, the General Motors team will gain a better understanding of any field concerns that may develop.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
OnStar Over The Air Updates - Unable to Receive
1Fault
Not stated
2Finding the cause
Not stated
3Correction
Repair
- To receive any over-the-air programming or update, the customer must accept the OnStar terms and conditions and have an active OnStar account.
Read the sentences of the record
From the manufacturer’s document
- Applies to:2000-2016 GM passenger cars and light duty trucks with OnStar (UE1).
- Repair:To receive any over-the-air programming or update, the customer must accept the OnStar terms and conditions and have an active OnStar account.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about being unable to receive OnStar ?Over The Air? updates. Technician will need to press the OnStar button and verify they have an active account and that the call connects with data and location.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
OnStar wireless fidelity inoperative - Preliminary Information
1Fault
- A customer may comment that the OnStar WIFI is inoperative or stuck in 2G.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2015 GM passenger cars and light duty trucks with OnStar 4GLTE Gen10 WIFI (RPO VV4).
- Condition:A customer may comment that the OnStar WIFI is inoperative or stuck in 2G.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicles that may have the OnStar wireless fidelity inoperative. Technician will need to contact General Motors Technical Assistance Center with a scan tool connect to the vehicle for further assistance.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
Bluetooth Voice Recognition Issue with iPhone
1Fault
- Emoji icons in the customer's iPhone Contacts list may keep Bluetooth voice recognition from working properly.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2016 and prior GM passenger cars and trucks.
- Condition:Emoji icons in the customer's iPhone Contacts list may keep Bluetooth voice recognition from working properly.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone. Technician should work with the customer to insure the phone contacts to not have any Emojis loaded to any contact.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15(1 earlier editions of this document folded here)
OnStar System Progression Tones Information
1Fault
Not stated
2Finding the cause
Not stated
3Correction
Repair
- Cycle power to the VCIM and place a test call to OnStar; if the concern is still present, install the test antenna and retest.
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2000 - 2015 GM passenger cars and light duty trucks with the OnStar Canada Upgrade (OnStar 9.4 or Gen 10); 2015 - 2017 vehicles with OnStar Gen10 are listed separately.
- Repair:Cycle power to the VCIM and place a test call to OnStar; if the concern is still present, install the test antenna and retest.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to contact General Motors Technical Assistance Center with the scan tool data from the OnStar system.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
OnStar System Progression Tones Service Communication
1Fault
- Pressing the OnStar blue button, the red emergency button or the hands-free call button results in cellular messages, progression tones, dropped calls or no data on the call with OnStar.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to 2000-2015 GM passenger cars and light duty trucks with OnStar Gen6, Gen7, Gen8 or Gen9.
- Condition:Pressing the OnStar blue button, the red emergency button or the hands-free call button results in cellular messages, progression tones, dropped calls or no data on the call with OnStar.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
OnStar Module Parasitic Drain Test Preliminary Information
1Fault
- During a battery parasitic drain test it can be unclear what the normal power consumption of the OnStar system should be.
2Finding the cause
Steps to confirm (in the document’s order)
- The system generation can be read with a Tech 2 under Body > VCIM > Module ID Information > Module Information 2.
- All Gen 6, 7, 8 and 9 systems are powered continuously for 48 hours from ignition off.
- After the 48 hours, Gen 6 and some Gen 7 power off; Gen 7.XXL and all Gen 8 systems cycle 9 minutes OFF and 1 minute ON for an additional 72 hours.
- Expected current draw of the OnStar module with ignition ON is 240 to 400 mA.
- With ignition OFF and in DRx (stand-by mode) the draw is 3 to 20 mA, for 48 hours on Gen 6, 7, 8.
3Correction
Caution
- The OnStar system stays powered for an extended time after ignition off so that remote services such as door unlock, horn honk and light flash can be carried out.
- A short spike of current may be seen at the beginning and end of the 1 minute ON stage.
Read the sentences of the record
From the manufacturer’s document
- Applies to:All models, model years 2000 - 2017, with OnStar Gen6, Gen7, Gen8, Gen9 and Gen10.
- Condition:During a battery parasitic drain test it can be unclear what the normal power consumption of the OnStar system should be.
- Caution:The OnStar system stays powered for an extended time after ignition off so that remote services such as door unlock, horn honk and light flash can be carried out.
- Confirm:The system generation can be read with a Tech 2 under Body > VCIM > Module ID Information > Module Information 2.
- Confirm:All Gen 6, 7, 8 and 9 systems are powered continuously for 48 hours from ignition off.
- Confirm:After the 48 hours, Gen 6 and some Gen 7 power off; Gen 7.XXL and all Gen 8 systems cycle 9 minutes OFF and 1 minute ON for an additional 72 hours.
- Confirm:Expected current draw of the OnStar module with ignition ON is 240 to 400 mA.
- Confirm:With ignition OFF and in DRx (stand-by mode) the draw is 3 to 20 mA, for 48 hours on Gen 6, 7, 8.
- Confirm:With ignition OFF and after DRx has been canceled the draw is 1 to 3 mA, reached after 48 hours on Gen 6, 7, 8.
- Caution:A short spike of current may be seen at the beginning and end of the 1 minute ON stage.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to help the dealership technicians perform a parasitic drain test for the OnStar module. When performing battery parasitic drain test, there may be some confusion as to what the normal power consumption reading should be from the OnStar system.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
OnStar Turn-By-Turn Navigation System Inoperative
1Fault
- The customer may report that the OnStar center is unable to provide Turn by Turn (TBT) service.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:All models, model years 2000 - 2017.
- Condition:The customer may report that the OnStar center is unable to provide Turn by Turn (TBT) service.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using the Blue button on the OnStar key pad and ask the advisor for a turn by turn route. Also make a OnStar personal call and a call into the vehicle. If normal diagnostics do not lead to a resolution technician will need to call General Motors Technical Assistance Center for further assistance.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
Unwanted or Phantom Phone Calls Diagnosis and Repair
1Fault
- A customer may report that the OnStar system attempts or completes phone calls that the operator of the vehicle did not initiate.
2Finding the cause
Not stated
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:Applies to all brands and models, model years 2000 - 2017.
- Condition:A customer may report that the OnStar system attempts or completes phone calls that the operator of the vehicle did not initiate.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This scenario also includes incoming Bluetooth calls. One type of unwanted call can be made if the key pad is faulty the OnStar system will try to make a blue button call for shorted voltage in the circuits. The OnStar module could have an internal fault and produce a ″Phone Unavailable″ audio message also it may have a Diagnostic Trouble Code U1500 or B1000. Refer to diagnostics for the Diagnostic Trouble Code making sure to follow any applicable Bulletins or Preliminary Information sheets. A “Ready” or “OnStar ready” audio message heard while driving. In some cases it has been found that the customer is inadvertently pressing the ″push to talk″ button on the steering wheel controls. On rare occasions, other issues in the steering column or Steering Wheel Control system may induce this concern.
Manufacturer communication2000–2006 GMC YUKON DENALI ・ 2017-08-15
Terminal Pin Fit and Tension Testing Guidelines
1Fault
Not stated
2Finding the cause
Steps to confirm (in the document’s order)
- When a test step for open, continuity or resistance requires disconnecting a connector or component, check the pin fit and tension of all related terminals before replacing any component.
- Always use the recommended terminal test tool for these tests.
3Correction
Read the sentences of the record
From the manufacturer’s document
- Applies to:2014 and prior GM cars and light duty trucks.
- Confirm:When a test step for open, continuity or resistance requires disconnecting a connector or component, check the pin fit and tension of all related terminals before replacing any component.
- Confirm:Always use the recommended terminal test tool for these tests.
Open the manufacturer’s document (PDF) ↗ The points above were read from this document.
- Remedy
- This Preliminary Information communication advises the technician that, when testing any circuit for open or resistance, it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.
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