Owner complaint — 2002 GMC YUKON XL

Vehicles as recorded

• 2002 GMC YUKON XL This vehicle's overview →

Stated content

1. Original text (unclassified)

   07/14/03、22602 マイル (= 36,374 km)の時点で、私たちの 2002 YUKON XL (REGENCY EDITION) を DENVER, COLORADO の SUSS PONTIAC に持ち込み、旋回時にサスペンションから出てステアリングホイールを振動させるゴトゴト／コンコンという音を調べてもらった。 Machine translation (unreviewed)

   ON 07/14/03 AT 22602 MILES, WE TOOK OUR 2002 YUKON XL (REGENCY EDITION) TO SUSS PONTIAC IN DENVER, COLORADO, TO INVESTIGATE A CLUNKING/KNOCKING SOUND COMING FROM THE SUSPENSION WHEN TURNING WHICH CAUSED THE STEERING WHEEL TO VIBRATE.

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2. Observed symptom

   時折、ステアリングホイールにエクセッシブプレイがあり、ターン時にヘジテートした。 Machine translation (unreviewed)

   ON OCCASION, THE STEERING WHEEL HAD EXCESSIVE PLAY IN THE WHEEL AND WOULD HESITATE WHEN TURNING.

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3. Inspection

   サスポンティアックが不具合を確認し、「インターミディエイトステアリングシャフト」が乾いており、クランキングしていることを発見した。 Machine translation (unreviewed)

   SUSS PONTIAC VERIFIED THE COMPLAINT AND FOUND THE "INTERMEDIATE STEERING SHAFT" DRY AND CLUNKING.

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4. Work performed

   シャフトはブレティン#II-00-02-35-003Bに従ってルーブされ、その時点で問題は再発しないと告げられた。 Machine translation (unreviewed)

   THE SHAFT WAS THEN LUBED AS PER BULLETIN #II-00-02-35-003B AND WE WERE TOLD AT THE TIME THAT THE PROBLEM SHOULD NOT REOCCUR.

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5. Original text (unclassified)

   問題は 2005 年の秋、TEXAS で休暇中に再発した。 Machine translation (unreviewed)

   THE PROBLEM RECURRED DURING THE FALL OF 2005 WHILE VACATIONING IN TEXAS.

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6. Contact and responses

   電話で事象を協議した後、それは安全問題ではなく、車内の者にとっての単なる迷惑であり、帰宅するのに問題がないと告げられた。 Machine translation (unreviewed)

   AFTER DISCUSSING THE INCIDENT OVER THE PHONE WE WERE TOLD THAT IT WAS NOT A SAFETY CONCERN, MORE OF AN IRRITATION TO THOSE INSIDE THE VEHICLE AND WE SHOULD HAVE NO PROBLEM GETTING HOME.

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7. Original text (unclassified)

   何事もなく DENVER に戻れたが、非常に煩わしかった。 Machine translation (unreviewed)

   WE MADE IT BACK TO DENVER WITHOUT INCIDENT, BUT VERY ANNOYING.

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8. Original text (unclassified)

   10/25/05、車両を別のディーラー (LEN LYALL OF AURORA, CO) に持ち込んだところ、「インターミディエイトステアリングシャフト」の交換を求める新しいブレティン (# UNKWN) が出ていたことを知った。 Machine translation (unreviewed)

   ON 10/25/05, THE VEHICLE WAS TAKEN TO A DIFFERENT DEALERSHIP (LEN LYALL OF AURORA, CO) ONLY TO LEARN THAT A NEW BULLETIN (# UNKWN) HAD BEEN ISSUED REQUIRING THAT THE "INTERMEDIATE STEERING SHAFT" BE REPLACED.

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9. Original text (unclassified)

   LEN LYALL はその後、車両に行われたすべての整備を一覧にした車両サービス照会を引き出した。 Machine translation (unreviewed)

   LEN LYALL THEN PULLED A VEHICLE SERVICE INQUIRY LISTING ALL SERVICES PERFORMED ON THE VEHICLE.

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10. Original text (unclassified)

    しかし、その概要にはシャフトが交換済みと記されていたが、私の手元の請求書の写しにはシャフトを潤滑したと書かれていた。 Machine translation (unreviewed)

    HOWEVER, IT WAS NOTED IN THE SUMMARY THAT THE SHAFT HAD BEEN REPLACED, BUT MY COPY OF THE INVOICE REFERRED TO THE SHAFT BEING LUBED.

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Source

Source

NHTSA ODI Complaints

Source reference

10145155

Received by source

2005-12-14

Incident date

2003-07-14

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